Job Profile: Incident Manager

Pathway: Incident Management Pathway

Once you have honed your skills as an incident response analyst, the next step would be to become a Major Incident Manager. If you’re experienced in working under pressure and enjoy a challenge - then this is a fantastic opportunity.

WHAT DOES A MAJOR INCIDENT MANAGER DO?

Major incident managers are essential to any IT organisation as the front-line of interaction between business users and IT staff. They assess the impact of incidents and evaluate the urgency and importance of the issue to the business to ensure the highest impact activities receive the most attention.

WHAT SKILLS AND EXPERIENCE DO I NEED TO BECOME AN INCIDENT MANAGER?

Not only are these jobs in high-demand - they are also well-paid. Those with military experience in operations management would be well-suited to this role, in particular those with experience in dealing with high-pressure environments. A good-level of cyber qualifications, including Cyber fundamentals, CompTIA package and ITIL4, will make a great foundation before gaining certifications to become an incident response analyst. 

Soft skills required

• Eye for detail

• Calm under pressure

• Methodical

• Great communication skills

• Problem solver 

Hard skills required

As a (junior) incident manager you’ll gain the following experience which you’ll need to have to be a major incident manager

• Experience of developing and producing incident response processes, wider security documentation and technical playbooks

• Conduct trend analysis and maintain a level of cyber threat & situational awareness to protect the business and its global markets

• Support CISO cyber security projects and act as an SME regarding incident management

• General understanding of key technologies, including servers, desktops, networks, and security related products

• Experience of responding too/handling of IT Security incidents in a global environment

• Experience working with 3rd parties and Managed Security Service Providers (MSSPs) from a security operations perspective

HOW MUCH DOES AN INCIDENT MANAGER MAKE IN THE UK?

The average salary expectations are: £47,000 - £80,000

To begin your cyber pathway journey and find out about current opportunities with Forces-Friendly employers - sign up today.