Veteran Technical Support Intern

Location: Aylesbury or Slough, UK

The Opportunity

Our client’s Return to Work: Veterans program allows veterans to gain valuable experience, education and exposure as they transition back into civilian life. The program is looking for talented and experienced military veterans who are transitioning into the civilian workforce after serving in the military.  This is a 12-week paid apprenticeship in the company’s Slough and Aylesbury Offices, where you will have the opportunity to work on a variety of business specific projects, participate in targeted trainings, network and grow within our innovative and progressive cyber security industry. In addition to providing the tools and support needed to transition into the civilian workforce, they are ultimately looking to grow their permanent staff.

The Company

Their mission is to capture the biggest market share in the area of cyber security, network security, endpoint security, threat research, malware research, cloud security.

Role Summary

  • In this position, you will be part of the Enabling Technologies Technical Support team, who support customers throughout the EMEA region.

  • Daily you will work with some of the company’s most valuable customers, assisting them in the use of products and services to the highest levels. The role consists of both reactive issue resolution and proactive communication.

  • You will be working with customers to help them protect their organisations against cyber-attacks.

  • You will provide advice and recommendations in advance as well as assistance when their networks come under attack.

  • You will be on the front line, working with both large and small customers experiencing problems with products.

  • Design and development of programs online, instructor-led, blended learning, classroom and supplemental training materials (i.e., user guides, videos, and job aids) that are functional, engaging, informative, and consistent with sound instructional design principles.

  • Utilize industry information, internal assessments, and other data to understand critical needs & opportunities and design initiatives to meet those gaps.

  • Partner with team members and stakeholders to ensure alignment of projects and initiatives.

Key Requirements

  • Recently transitioned out of military service

  • Available for FT work (with flexibility) from March– June 2019

  • Ability to work in a fast-paced, agile environment

  • Strong communications skills

  • Strategic thinker with a can-do and creative mindset

  • Detail-oriented and ability to work on multiple projects simultaneously

  • Passionate to learn more about the cybersecurity and technology industry

  • Excellent written and verbal communication

  • Strong understanding of adult learning theory and learning styles with a global perspective

  • Experience leading end-to-end, instructional design process-based methodology (analysis, design, development, implementation, and evaluation) to create curriculum program

  • Strong public speaking and presentation skills

  • Ideal candidate should be able to respond quickly and positively to change and the challenges and opportunities it brings

  • Strong understanding of adult learning theory and learning styles with a global perspective a must

  • Must be proficient in Microsoft Office suite applications, including Word, Excel, Outlook.

Company Benefits

  • Flexible work hours and family-friendly benefits

  • Pension / Retirement Programs

  • Medical, Dental and Vision Coverage Programs

  • Support for Community Involvement and Programs

To apply, please send your CV and a covering letter to