Location: Ilkeston and Mansfield
Salary: £24,000 - £32,000 when fully qualified
Our client is a long established Midlands car dealership specialising primarily in the Toyota brand. It has a vacancy for a Vehicle Technician at each of its main sites at Ilkeston and Mansfield, and is actively keen to consider suitable ex-military candidates.
Suitable applicants will come from a technical military background such as REME, RAF and Royal Navy equivalents or Tradesmen but do not specifically need car maintenance experience. Full training will be provided off site at the Toyota Academy in Derbyshire, which progresses contingent upon ability through four levels:
Technician (initial training)
Master Diagnostic Technician
Whenever possible Technicians are also trained as MOT testers.
Excellent opportunity to establish a career in the automotive sector.
A family business supplying new and used vehicles to customers across the country for more than 56 years.
Carries out vehicle services and repairs
Works as part of the workshop team to carry out scheduled vehicle service and repair work, in accordance with Toyota GB technical standards
Examines vehicles and diagnoses non-routine defects, either in the workshop or during a road test, using a knowledge of the vehicles and technologies concerned
Examines vehicles and reports defects against Department of Environment (MOT) and Vehicle Safety Report (VSR) standards
Carries out each job within the budgeted time as set out on a job card to maintain own labour productivity
Works in accordance with workshop and centre Health and Safety requirements
Works with colleagues to maintain workshop standards of cleanliness and tidiness
Takes personal responsibility for the daily maintenance of workshop equipment, and reports equipment defects or problems that need attention
Works in accordance with key Toyota or dealership processes
Follows key processes to achieve specified quality and efficiency targets
Works with the dealership to develop improved, more efficient processes
Liaises directly with customers where appropriate
Talks to customers to summarise the details of the work required or carried out, and answer their questions
Offers customers a detailed technical explanation when required in a way that recognises their level of technical proficiency
Listens carefully to customers and builds rapport / understanding during these discussions (where possible) to deliver customer satisfaction with the dealership
Provides support to less experienced colleagues
Coaches and supports apprentice technicians – for example, by explaining a repair on a step-by-step basis as it is being carried out, or allowing an apprentice to carry out part of a job
Provides assistance and guidance to colleagues who are less skilled or knowledgeable about a particular vehicle or technology
Attends regular training to update technical skills
Attends specialised training as required (e.g. in new TGB vehicles, technology or new workshop equipment)
Works as a full member of the centre team
Works with colleagues and other teams across the centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
Ensures opportunities for sales are followed up by the most appropriate specialist
Reports on technical problems using appropriate procedures.
Qualification in a technical skill
Excellent communication skills
A positive and ‘can do’ attitude
Share a true passion for motor vehicles
A willingness and desire to learn
Our client wishes to fill these roles early in the New Year, though recruiting the right people is more important than a specific deadline.
If interested please submit a CV in Word with short covering letter explaining your suitability to the role, your earliest availability and preferred site. Early application may be advantageous.