Associate Technical Support Engineer (TSE)

Location: Aylesbury
Language Requirements: Fluent German

Role Summary

The Associate Technical Support Engineer provides front-line support to corporate customers, utilising knowledge, tools and resources to help customers overcome product issues and achieve the outcomes they need to secure their business. You own the issues – right from the start and see it through to a conclusion – building rapport with the customer and with colleagues across different teams needed to help reach resolutions. Emphasis is on professionalism, being customer-focused, willing to help others, and a desire to continuously build knowledge and skills to deliver the best customer experiences.

The Company

Our client has a diverse and inclusive workplace where you can innovate, grow, and make an impact on the communities that you serve. As industry top performers, they aim to develop optimised high performance system software solutions with high availability and reliability. You’ll find a family-like company culture, with a wide range of social communities and programs, flexible work hours and family-friendly benefits.

This is where you come in. Our client is looking for a new team member who is defined by their own unique and innovative skills, style or point of view.  You can be an architect, scientist, threat researcher, or a coder as long as you design things that matters.

Key Skills


  • Basic experience/awareness of networking fundamentals

  • Knowledge of Linux

  • Basic knowledge of databases useful but not essential

Customer and Personal Focus

  • Must be fluent in German

  • Analytical mindset

  • Self-motivated and strong desire to learn

  • Customer-focused positive attitude

  • Desire to develop in the IT security industry


  • Training program and extensive online learning resources

  • Career development opportunities and management career growth support

  • Quarterly and annual bonuses

  • Generous pension contributions

  • Healthcare

  • Life assurance

  • Generous holiday allowance

  • Permanent working contract