Senior Technical Support Engineer (with French)

Location: Aylesbury
Language Requirements: Fluent in French

Role Summary

The Senior Associate Technical Support Engineer provides front-line support to corporate customers, using your product knowledge, internal tools and resources, helping them to secure their business.

Taking a senior role with the support team, you will work with them to help resolve customer issues from start to finish. You’ll be responsible for identifying known or unknown product defects and escalating them to engineering. The role will require you to be professional, customer-focused, willing to help others, and have a desire to continuously build your knowledge and skills to deliver the best customer experiences.

The Company

Our client has a diverse and inclusive workplace where you can innovate, grow, and make an impact on the communities that you serve. As industry top performers, they aim to develop optimised high performance system software solutions with high availability and reliability. You’ll find a family-like company culture, with a wide range of social communities and programs, flexible work hours and family-friendly benefits.

This is where you come in. Our client is looking for a new team member who is defined by their own unique and innovative skills, style or point of view.  You can be an architect, scientist, threat researcher, or a coder as long as you design things that matters.

Key Skills

Technical

  • Basic experience/awareness of networking fundamentals

  • Knowledge of Linux

  • Basic knowledge of databases useful but not essential

Customer and Personal Focus

  • Fluent French

  • Analytical mindset

  • Self-motivated and strong desire to learn

  • Customer-focused positive attitude

  • Desire to develop in the IT security industry

Benefits

  • Training program and extensive online learning resources

  • Career development opportunities and management career growth support

  • Quarterly and annual bonuses

  • Generous pension contributions

  • Healthcare

  • Life assurance

  • Generous holiday allowance

  • Permanent working contract