Location: Euston (with responsibilities out as far as Hertfordshire)
Salary: c £45,000 + excellent benefits package
This is a new role within the Property Compliance Department focused primarily on securing commercial value for money from property maintenance contractors rather than on outright technical delivery. Someone who has contracts experience in a property maintenance context or similar would be ideal.
Ex military applicants with such backgrounds or those who have had roles managing the Defence Estate are encouraged.
You will need to be highly organised, adept at problem solving, decisive and with an eye for detail.
Ensure appropriate contracts are in place and well managed to support the company in maintaining contractor costs at an efficient level in respect of compliance works and a proportion of property maintenance work.
Manage budgets appropriately to deliver repairs and planned works to a high standard.
Ensure a high level of customer care is achieved, all Health and Safety elements on site are well managed and continuous improvement is identified, reported and supported.
Analyse information gathered through contract management to identify trends and implement appropriate improvements.
A large Housing Association operating in London and Hertfordshire, managing over 6,000 homes with a turnover of £57.9 million.
Deliver compliance and maintenance services by continuous review of performance and services using customer feedback, comprehensive KPI management and contract management.
Technical support for the contract management team on all aspects relating to areas of responsibility.
Ensuring that service charge recovery and leaseholder consultation are carried out appropriately to maximise recovery.
Ensure proper liaison with resident representation to ensure integration of tenant’s views into processes and to ensure services are customer focussed.
To monitor service KPIs on a regular basis and advise the Compliance Manager of any significant change and proactively investigating and implementing any required changes.
Keep up-to-date in terms of new products, regulations and legislation to ensure best practice.
Investigation and resolution of complaints relating to areas of responsibility.
Input to electronic databases for keeping and updating all records, in order to ensure all records are up-to-date at all times.
Ensure consistent asset data generated from the contracts is fed back for inputting into client data systems.
Carry out site inspections to validate costs and quality of work produced by auditors, consultants and contractors.
Create and deliver programmes of work relating to areas of responsibility that achieve full compliance, customer satisfaction and business aims.
A full list of required skills will be provided on application to candidates who appear suitable - but in outline:
HNC/HND in building/construction related field or substantial relevant experience in the area of responsibility.
Up to date knowledge of Health & Safety and other legislation relevant to the role and building management.
Working at Heights, Fire Risk and Asbestos Awareness trained (Desirable)
Full driving licence and access to a vehicle for work essential.
Good understanding of Building Regulations and CDM Regulations.
Proven experience of managing contractors, cost analysis of works and ensuring delivering works in a similar environment.
Demonstrable experience of cross-departmental working and collaboration to achieve shared objectives.
Demonstrable experience of managing a varied and challenging workload.
Experience of managing consultants and assessing their quality of work.
Ability to convey information to others by way of written reports and technical specifications.
Impressive negotiating and relationship building skills and a commitment to service delivery and customer care.
Ability to work with contractors, consultants and the business to consistently deliver full compliance and identify service improvement options.
Able to work with complex information and detail whilst retaining focus on the wider picture.
Takes personal responsibility for delivering an excellent service to meet the needs of internal and external customers.
Proficient in the use of Microsoft Office and experience of Housing Management/ Asset databases.
Strong people skills, able to influence and enthuse colleagues and contractors.
Excellent interpersonal skills and self-motivated
Highly organised and efficient - adept at problem solving and making decisions.
Please apply with CV in Word and short covering letter explaining your fit to the role and earliest availability; deadline Fri 14 June. Early application may be advantageous.