Customer Service Executive - Drivers only

Location:  South Kensington, London.

Salary: £23,000  (Shift working)

Role Summary

This is an exciting position combining customer service with driving in and around the capital city in order to provide the best possible service to our client’s retail customers. Successful candidates must be able to demonstrate two years driving experience.

The Company

Our client is London’s oldest independent car rental company offering the widest selection of vehicles to hire in the capital.

Key Responsibilities  

  • Maintain the highest level of customer service at all times

  • Check vehicles thoroughly before delivery and on collection

  • Validate customers and manage risk

  • Complete Rental Agreement in a legible manner making sure all essential information is captured,

  • Clearly explain all charges to the customers, to include refuelling charges and excess liability

  • Carefully explain return policy to all customers

  • Show customers around the vehicle and accurately fill in the VCR

  • Make sure all documents are signed in the correct place.

  • Make sure all vehicles are delivered with a full tank of fuel and that appropriate paperwork is accurately completed.

  • Report any warning lights to Operations immediately

  • Contribute to a positive team environment

  • Undertake other tasks as requested by Shift Leader/Line Manager.

Key Requirements

  • Full ability to build good rapport with and give excellent service to customers

  • Willingness to work flexibly to meet business and customer needs promptly and effectively

  • Strong team player

  • Full driving licence must have been held for at least two years

  • Must be aged 25 years and over

Please apply with CV in Word and short covering letter explaining your fit to the role and earliest availability.