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Transport for London - Service Controller Insight Day

Virtually everyone who visits, lives or works in London will use one of Transport for London’s services and every one of those journeys matters to us. We are here to keep London working and growing, and to make life in the Capital better.

But a rapidly growing population means achieving this goal is more challenging than ever. Currently, 8.4 million people live in the Capital. This is expected to become 10 million in the 2030s. We must carry on supporting this growth if London's success is to continue.

We currently have a skills gap in Service Control and recognise the skills that ex-Military leavers bring, and believe that they could be a good match for our roles which is why we want to target them for our Service Controller Level 2 vacancies. Most Control Centres are fully accessible and reasonable adjustments can be made therefore we would welcome the wounded, injured and sick to attend. We hope that attendees will be interested in applying for our roles and can also consider candidates who have not left the Military yet as we can stagger the intake.

The day will consist of two events, one in the morning starting at 09:15, and the other in the afternoon starting at 13:45. You do not need to attend both the morning and afternoon sessions, and are each limited to only 14 candidates.

On the day - first session
09:15 – 09:30 Batch one candidates arrive at 9:15 and check in
09:30 – 10:00 Introduction, icebreaker, context of role, play video
10:00 – 11:15 Tour followed by networking and coffee
11:15 – 12:15 Run through what to expect re assessment, employability skills session, talk from recent starter about their journey
12:15 - 12:30 Wrap up (cover next stages, what to expect, mention reasonable adjustments)
12:30 – 13:45 Break/lunch

On the day - second session
13:45 – 14:00 Batch two candidates arrive at 13:45 and check in
14:00 – 14:30 Introduction, icebreaker, context of role, play video
14:30 – 15:45 Tour followed by networking and coffee
15:45 – 16:45 Run through what to expect re assessment, employability skills session, talk from recent starter about their journey
16:45 - 17:00 Wrap up (cover next stages, what to expect, mention reasonable adjustments)

Transport for London are currently looking for people with these skills and experience:

  • Ability to communicate clearly and effectively, and to impart safety procedures and instructions
  • Previous experience of customer care, safety, control room, command structure or security responsibilities
  • The ability to acquire up-to-date qualifications
  • The ability to acquire computer literacy
  • High level of accuracy
  • Ability to multi-task
  • The ability to work on your own initiative under pressure.
  • Ability to work as part of a small team on a 24/7 shift basis

Book your place

To secure your place at either the morning or afternoon session at this event, please email TfL's Lucie Dudman at luciedudman@tfl.gov.uk or on 0203 054 7403. Please specify which session you would like to attend.

Please note each session is limited to 14 candidates, and therefore will work on a first come, first served basis.

Please check with the organisers of the event to confirm timings.